White Collar Websites - FAQs
Questions? I've got answers.
Here are some of the things people ask me most often. If you don’t see what you’re looking for, just get in touch, I’m always happy to have a chat.
How do I get started?
It’s easy — just reach out via the contact page and tell me a little about your project. We’ll schedule a call or exchange a few messages to make sure we’re a good fit, and go from there. No lengthy forms, no commitment required.
What does the design process look like?
Every project starts with a conversation about your goals, your audience, and what you love (and don’t love) design-wise. From there I’ll put together initial concepts for your feedback, and we refine from there until you’re happy. I keep you in the loop at every stage — no surprises.
How long does a typical project take?
It depends on the scope. A single graphic or set of social media assets might be turned around in a day or two, while a full website typically takes two to four weeks. I’ll always give you a clear timeline before we begin, and I’ll let you know early if anything changes.
Do you take on rush projects?
Sometimes, depending on my current workload. If you have a tight deadline, let me know upfront and I’ll be honest about whether I can make it work. A rush fee may apply for very short turnarounds.
How much does it cost?
Every project is a little different, so I provide custom quotes based on your specific needs and scope. I’m transparent about pricing from the start — no hidden fees, no nasty surprises. Get in touch and I’ll put together a quote for you.
Do you require a deposit?
Yes — I require a 50% deposit before work begins, with the remaining balance due upon completion and prior to your website going live. For larger projects, payments may be broken into agreed stages — full details will be outlined in your project agreement before anything kicks off.
How many revisions are included?
I include a set number of revision rounds in every project, which I’ll outline in your quote. In practice, most projects are wrapped up well within that — good communication at the start means fewer back-and-forth later. For full details on what counts as a revision, please refer to my Terms of Service.
What platform will my website be built on?
I specialise in WordPress — the world’s most widely used website platform — and build primarily with the Divi page builder, which gives you a beautiful, flexible site that’s easy to manage. For e-commerce, I use WooCommerce. I’ll always recommend the right setup based on your needs, technical comfort level, and budget.
Will my website work on mobile?
Absolutely — every website I build is fully responsive, meaning it looks and works great on phones, tablets, and desktops. With most web traffic now coming from mobile, this is something I take seriously on every project.
Do you offer template-based websites?
Yes — for clients who want a faster, more affordable build, I offer template-based websites that can be customised with your branding, content, and imagery. Template sites are a great option if you need to get online quickly without the lead time of a fully custom build.
It’s worth knowing that template designs are not exclusive — the same base template may be used for other clients, though your customisations will make it uniquely yours. If you need a completely bespoke design built from scratch, I offer fully custom website builds as well. Just let me know what suits you best and we’ll find the right fit.
Can you help with copywriting or photography for my site?
While writing and photography aren’t my core services, I can point you in the right direction if you need help. For best results, great copy and imagery make a big difference — I’m happy to advise on what to brief a copywriter or photographer.
Will I be able to update the website myself?
Yes — I build sites with ease of use in mind so you’re not dependent on me for every small change. I’ll walk you through how everything works at handover, and I’m always available if you get stuck.
Who owns my website once it’s built?
You own all of the content, copy, images, and materials that you supply. Once your project is paid in full, you’re licensed to use the completed website to run your business — and you’re free to move it to a new hosting provider at any time.
The design itself — the visual layout, creative concepts, and elements I’ve created — remains my intellectual property. This is standard practice for freelance designers and protects the work from being copied or claimed by others. If you’d like to discuss a full IP transfer, just ask — it’s available for an additional fee. Full details are outlined in my Terms of Service.
How do I get started?
It’s easy — just reach out via the contact page and tell me a little about your project. We’ll schedule a call or exchange a few messages to make sure we’re a good fit, and go from there. No lengthy forms, no commitment required.
What does the design process look like?
Every project starts with a conversation about your goals, your audience, and what you love (and don’t love) design-wise. From there I’ll put together initial concepts for your feedback, and we refine from there until you’re happy. I keep you in the loop at every stage — no surprises.
How long does a typical project take?
It depends on the scope. A single graphic or set of social media assets might be turned around in a day or two, while a full website typically takes two to four weeks. I’ll always give you a clear timeline before we begin, and I’ll let you know early if anything changes.
Do you offer website hosting?
Yes — I offer reliable website hosting as part of my services, so you don’t have to worry about finding and managing a hosting provider yourself. Having your hosting managed alongside your website means any issues can be dealt with quickly and efficiently, without you having to liaise with a third party.
Can you help me register a domain name?
Absolutely — I can help you find and register the perfect domain name for your business, and manage it on your behalf so you never have to worry about renewals or technical settings. If you already have a domain registered elsewhere, I can help you transfer or connect it to your new website.
What if I already have hosting or a domain with another provider?
No problem at all — I can work with your existing hosting and domain setup, or advise you on whether it makes sense to move everything to one place for easier management. I’ll always be upfront about what I recommend and why.
Do you offer ongoing website maintenance?
Yes — once your website is live, the work doesn’t stop there. I offer flexible maintenance and care plans to keep your site updated, secure, and running smoothly. This includes plugin and software updates, security monitoring, backups, and content updates as needed.
Why do I need a maintenance plan?
WordPress websites require regular updates to stay secure and perform well. Without ongoing maintenance, outdated plugins and software can leave your site vulnerable to security issues or cause things to break unexpectedly. A care plan gives you peace of mind that everything is being looked after — so you can focus on running your business.
Can I just contact you for one-off updates instead of a plan?
Of course — I understand that not every business needs ongoing support. I’m happy to help with one-off updates and changes as they come up. That said, a care plan is often more cost-effective if you find yourself needing regular help, and it means your site is always being proactively looked after rather than reactively fixed.
What is Dedicated Design Support?
Dedicated Design Support is an on-demand service for clients who need regular graphics and design work without the formality of a project-by-project brief. Whether it’s web banners, social media posts, promotional materials, or anything else visual for your business — just send through your requests as they come up and I’ll get them done. No contracts, no complicated processes, just solid design support right when you need it.
What other support services do you offer?
Beyond design, I also offer broader support to help take the load off your plate. This can include creating graphics, managing your social media, updating your online store, handling research, and tackling those tasks that eat up your day but never quite make it to the top of your to-do list. The goal is simple — to free you up to focus on what you do best.
How does support work — is there a contract?
It’s completely flexible. I can provide support on an ad hoc basis whenever you need it, or as part of a regular ongoing arrangement if you prefer something more structured. There are no lock-in contracts — we’ll work out what suits your business best and adjust as your needs change.
I’m not sure if what I need falls under your services — should I still get in touch?
Absolutely — please do! I’d much rather have a quick chat and tell you honestly whether I can help than have you wonder. If it’s outside what I offer, I’ll do my best to point you in the right direction.
Still have a question?
I’m just a message away — let’s have a chat.